Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you. Please read it carefully. If you have questions, you can contact us.

Information We Collect

We collect information that helps us provide, maintain, and improve our services, and to keep users safe. This may include:

• Account information you provide when registering, such as name, date of birth, contact details, and verification data.
• Profile and preference information you add to your account to personalise your experience.
• Communications you send to us, including support requests and messages.
• Usage information about how you interact with our website and services, including pages visited, features used, and timestamps.
• Technical information from your device and browser, such as IP address, device identifiers, browser type, and operating system.
• Information collected through cookies and similar tracking technologies.

How We Use Your Information

We use your information to operate and improve our services and to comply with legal obligations. Typical uses include:

• Creating and managing your account and providing customer support.
• Delivering and personalising your experience on our site.
• Monitoring and improving site performance and security.
• Detecting, preventing, and responding to fraud, abuse, or other harmful activity.
• Communicating important notices and responding to inquiries.
• Complying with legal obligations and regulatory requirements.

Legal Basis for Processing (for EU/EEA Users)

If you are in the European Economic Area, we rely on one or more of the following legal bases to process your personal data:

• Performance of a contract: processing necessary to provide services you have requested.
• Legal obligation: processing required to comply with applicable laws or regulatory obligations.
• Legitimate interests: processing necessary for our legitimate business interests, such as fraud prevention, security, and improving our services, where those interests are not overridden by your rights.
• Consent: where we have requested your consent for specific purposes (for example, certain marketing communications or optional cookies).

Cookies and Similar Technologies

We use cookies and similar technologies to support site functionality, analyze usage, and personalise content. These technologies may be placed by us or third parties we work with.

• Essential cookies: required for the site to function and to provide core features.
• Performance and analytics cookies: help us understand how our site is used and how to improve it.
• Functional cookies: remember your preferences to enhance your experience.
• Advertising and targeting cookies: used to provide relevant content and measure advertising effectiveness.

You can control cookies through your browser settings and, where applicable, through cookie preference tools provided on our site. Blocking cookies may affect your ability to use certain features.

Sharing and Disclosure of Information

We only share personal information in limited circumstances, such as:

• With service providers who perform services on our behalf, under confidentiality obligations.
• When required by law, regulation, or legal process, or to respond to lawful requests from public authorities.
• To protect the rights, property, or safety of our users, employees, or others and to prevent fraud or illegal activity.
• In connection with corporate transactions such as a sale, merger, or reorganization, where information may be transferred to a third party subject to privacy protections.

Data Retention

We retain your personal data only as long as necessary to provide our services, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the nature of the data and the purposes for which it was collected.

Your Rights

Depending on where you live, you may have the following rights regarding your personal data. To exercise these rights, contact us.

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data where applicable.
• Right to restrict processing: ask us to limit how we use your data in certain situations.
• Right to data portability: request a copy of your data in a commonly used format.
• Right to object: object to certain processing activities, including direct marketing or processing based on legitimate interests.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

If you are in the EU/EEA and believe we have not addressed your request properly, you have the right to lodge a complaint with a supervisory authority.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. While we aim to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Transfers

We may transfer and store personal data in countries outside your country of residence. When we do so, we apply appropriate safeguards to ensure your data receives an adequate level of protection in accordance with applicable law.

Children's Privacy

Our services are not directed to children. We do not knowingly collect personal information from individuals under the age required by applicable law to hold an account. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information.

Automated Decision-Making

We may use automated systems to help with service delivery and fraud prevention. We do not carry out solely automated decisions that produce legal or similarly significant effects without human review, unless we have obtained your explicit consent or are otherwise permitted by law.

Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the website or by other reasonable means. Please review the policy periodically to stay informed of updates.

Contact Us

If you have questions, requests, or concerns about this policy or our privacy practices, please contact us.